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AI Readiness Report
0out of 100

zendesk.com

Needs Work11 fixable issuesTop 73% in AI/MLAvg: 68/100

Your site needs optimization for AI search engines. We found 11 fixable issues.

Revenue IndexNeeds Work
38%1.63 / 4.27
AI VisibilityModerate
61%2.59× / 4.27×
Answer ReadinessModerate
50%0.5 / 1.0
Score Breakdown
AI Bot Access
20/20
Content Structure
15/20
Structured Data
0/15
Meta & Technical
12/15
AI Readability
5/10
Image Alt Text
1/5
Sitemap
5/5
Content Freshness
5/10
What If You Improved?
$
Fix heading hierarchy
Add more schema types
Strengthen content & links
11

fixable issues blocking your AI visibility

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What AI Sees

How AI Reads Your Page

Your visitors see a polished interactive page. AI crawlers skip all of that — they see only raw extracted text.

Human Visitor Sees
  • Navigation & hero imagery
  • Animations & interactions
  • CTAs & styled elements
  • JavaScript-rendered content
AI Crawler Sees
  • Raw HTML text only
  • No scripts, styles, or nav
  • No header or footer
  • ~918 extractable words
extracted-content.txt918 words

Skip to main content The era of self-improving AI is here.

Zendesk announces intent to acquire Forethought, widening the lead in agentic service.

Learn more Zendesk AI Agents Zendesk AI Agents Resolve customer and employee conversations across any channel AI agents Copilot Zendesk AI AI research Trust and security Products Zendesk for customer service The complete AI-powered solution Features AI agents Copilot Ticketing Messaging and live chat Help center Voice Quality assurance Data privacy and protection Workforce management Enhance your workflows Zendesk for employee service Featured Zendesk for contact center Zendesk Platform Integrations Solutions Business Enterprise Small business Startups Industries Retail Financial Services Education Government Manufacturing Software Healthcare Telecommunications Contact Professional Services Resources Trust and security Events and webinars Customer stories Blog CX Trends What’s New with Zendesk Newsroom API and developers Partners Professional services Training and certifications Zendesk Help center Community Pricing Company About us Newsroom Events Careers Inclusion & Belonging Accessibility Plan Sustainability Zendesk Foundation Legal Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands Dansk Svenska English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) Contact Contact Sales Zendesk Help center Try for free Sign in Deliver beautifully simple service with Zendesk AI Agents Powering over 20,000 AI customers and counting Use your work email to connect customer emails, apps, and invite team members.

Try for free I agree to Zendesk contacting me with marketing-related communications.

By submitting, I agree to Zendesk's .

Privacy Notice Trusted by 100,000+ companies Zendesk + Forethought NEW Self‑improving AI Agents on any platform Deploy AI agents that learn and improve on any platform.

Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time.

Contact Sales Learn more Perfect the customer experience “Most businesses are sitting on a data gold mine within their customer profiles.

We use Zendesk...to get data on customer interactions that no one else is collecting.” Gershwin Exeter Vice President of Global Services Read customer story “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be more efficient.

That will allow our team to have more time to work on projects of importance to the business, be it driving revenue or new sales channels.” Ian Hunt Director of CX at Liberty London Read customer story “Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it.

And they let us scale in really interesting and powerful ways.” Laurie Leduc Head of Community Support Read customer story “The workflows we built in Zendesk Suite allowed us to achieve or exceed customer expectations in handling urgent issues.” Caitlin Wood Vice President of Customer Operations Read customer story “Most businesses are sitting on a data gold mine within their customer profiles.

Access dashboards and data easily for better service quality.

Start resolving requests automatically with Zendesk AI from day one.

Explore customer service Make employee service effortless Our employee service solution with Zendesk AI makes it simple for teams to get the help they need and stay efficient at scale.

Explore employee service BREAK THROUGH THE AUTOMATION GLASS CEILING Improve faster with the Resolution Learning Loop™ Automate

Scripts, styles, navigation, header & footer stripped before extraction.

Content Quality

Content Structure

15/20

AI engines prefer clear heading hierarchies and substantial content.

H1 Tags
1
Target: >= 1
H2 Tags
13
Target: >= 3
Word Count
918
Target: >= 800
Hierarchy
Incorrect
Target: H1 before H2
Fix: Ensure your H1 tag appears before any H2 tags in the HTML.

AI Readability

5/10

How easily AI can parse and extract clean answers from your content.

Content Ratio
18%
Target: >40%
Fix: Reduce inline CSS/JS or add more text to improve text-to-HTML ratio.
Page Size
726 KB
Target: <1MB
Words (no JS)
918
Extractable words

Filler Phrases & Links

AI engines are trained to ignore generic marketing language.

CleanNone detected — your content reads naturally.
Internal Links
170
Pages linked within your site
External Links
29
Outbound citations
Filler Phrases
0
Detected in body text
Crawlability

AI Bot Access

20/20

Blocked bots can't index or cite your content.

GPTBot· ChatGPT
Allowed
ClaudeBot· Claude
Allowed
PerplexityBot· Perplexity
Allowed
Google-Extended· Gemini
Allowed
CCBot· Common Crawl
Allowed

Schema & Structured Data

0/15

JSON-LD schema markup helps AI engines understand who you are.

OrganizationMissing
Fix: Add Organization JSON-LD markup in your page's <head> section.
WebSiteMissing
Fix: Add WebSite JSON-LD markup in your page's <head> section.
ArticleMissing
Fix: Add Article JSON-LD markup in your page's <head> section.
FAQPageMissing
Fix: Add FAQPage JSON-LD markup in your page's <head> section.
BreadcrumbListMissing
Fix: Add BreadcrumbList JSON-LD markup in your page's <head> section.
Sitemap
Found
sitemap.xml found
5/5 pts
Image Alt Text
49%
46 of 93 images have alt text
1/5 pts
Fix: Add descriptive alt attributes to all images for AI accessibility.
Technical SEO

Meta & Technical

12/15

Core technical signals that affect how AI engines index and trust your site.

Title
61 chars (30-70)Pass
Meta Description
165 chars (50-160)Fail
Fix: Add a meta description of 50-160 characters summarizing the page.
Open Graph Tags
PresentPass
Canonical URL
PresentPass
HTTPS
SecurePass

Content Freshness

5/10

AI engines prefer recently updated content.

Schema dateModified
Not foundStale
Fix: Update your page content and set a recent last-modified HTTP header.
Copyright year
Not foundStale
Fix: Update your page content and set a recent last-modified HTTP header.
Last-Modified header
Fri, 13 Mar 2026 07:51:23 GMTFresh
AI Intelligence

AI Content Analysis

Questions AI engines can answer from your content, and content opportunities.

Questions Answered
What are Zendesk AI Agents?
How do AI Agents improve customer service?
What industries does Zendesk serve?
What is the Resolution Learning Loop?
What is the ROI of using Zendesk?
Content Opportunities
How can AI improve employee service?
What are the security measures for AI solutions?
How does Zendesk integrate with other platforms?
What are the benefits of self-service options?
How can businesses measure the effectiveness of AI in customer service?
5 answered / 5 opportunities
Simulated AI Citation

What an AI engine would extract and cite from this page.

“Zendesk AI Agents resolve customer and employee conversations across any channel.”
Top Prompts for Your Brand

Questions real users are typing into AI assistants about your type of product or service.

1
What features should I look for in AI customer service tools?
2
How can AI help streamline customer support?
3
What are the benefits of using AI for employee service?
4
How do I measure the ROI of customer service software?
5
What industries benefit most from AI customer service solutions?
AI Revenue Potential
AI Visibility
61%Moderate
How likely AI engines are to find, understand, and cite your content.
Heading Structure
79%
Clean H1→H2→H3 nesting helps AI parse your page
Structured Data
0%
Schema markup tells AI what your content IS
Content Authority
50%
Depth, external links, and content quality signals
Answer Readiness
50%Moderate
Can AI engines easily extract and quote answers from your page?
FAQ schema markup
3+ subheadings (H2)
Open Graph tags
Meta description
Competitive Landscape

Who AI Recommends Instead

When someone asks ChatGPT for your category, these brands appear.

#1 Competitor ACited
#2 Competitor BCited
#3 Competitor CCited
#4 Competitor DCited
#5 Competitor ECited

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