Skip to main content Cut complexity with AI-powered service | Stream Refresh Virtual Summit JOIN US Refresh 2026 your IT and customer service Uncomplicate Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.
Try it free Book a demo Trusted by 74,000+ businesses worldwide Powerful solutions to unlock loyalty, efficiency, and growth IT Service Management Freshservice Uncomplicated, AI-assisted ITSM.
Learn more Customer Service Freshdesk Omni Uncomplicated, AI customer service.
Learn more that reasons, acts, and resolves Freddy: Agentic AI Explore Freddy AI See what’s new Designed for ease, built for value Faster implementation.
Totally transparent costs.
Freshworks delivers enterprise-grade performance without the enterprise-level complexity. 97% CSAT Hello, happiness.
Looking for higher satisfaction scores?
Solve more customer and employee issues, more quickly and easily.
People that. love See the Customer Service Benchmark Report 74% first contact resolution (FCR) Get answers.
Agentic AI gives users the freedom to find, fix, and finish their issues with a click.
See the Freshservice Benchmark Report ~2m average chat resolution Solve customer issues sooner AI agents cut the number of tickets to solve; you cut your resolution time, and boost productivity.
See the Customer Service Benchmark Report 77% faster handling time Automate to accelerate Advanced ticketing, automation, and built-in AI.
Better, faster service has arrived.
See the Freshservice Benchmark Report Join 74,000+ companies uncomplicating service delivery View all customer stories "Automation was one of the driving factors in the selection of Freshservice." Ali Chitsaz Senior Manager, Global Digital Workplace Read the story "Freshservice opened up a world of automation we didn’t have before.
It’s made our helpdesk processes smoother and more efficient." Christophe Doguet IT helpdesk manager Read more "With Freshservice on our side, the transportation team can now resolve incoming requests in 15 minutes, versus three months." James Williams Senior Systems Administrator Read more "We were lucky to be part of the beta trial for Freddy AI.
It was fantastic to have that opportunity and to see the power of what it can do.
It was truly a game-changer for the team." Simon Birch Head of Customer Experience, Hobbycraft Read the story "We’ve seen significant cost savings in moving from 16 siloed customer support tools to Freshworks" Scott Bain Group Head of Customer Service, Frasers Group Read more Get the insights you need Employee Experience Why every organization needs a 'Simplifier in Chief' Unmanaged complexity is dragging down your business.
Reducing friction can help you stay ahead of the pack.
Read more Employee Experience The cost of complexity on business A new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.
Read more Other Resources Guides, stories, and playbooks to support every step of your journey Customer service, rewired See how AI solves key CS challenges in Forrester's Freshworks study.
The CIO’s ITSM playbook Explore insights from 225 global IT decision-makers.
Tap into the power of people + AI Explore how AI is transforming workplace and IT efficiency.
Explore all resources Get started with Freshworks Trial Free to try.
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